Managing Partner Administrators

Document created by user.oxriBaJeN4 Employee on Nov 22, 2016Last modified by user.oxriBaJeN4 Employee on Apr 7, 2017
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Available to selected roles only, this feature enables you to allocate access to administrators outside of the organization's internal domains. This is used when your account is being managed by an external service provider. This only applies if the partner utilizes the Managed Service Providers (MSPs) Portal. Logging in to your customer account directly as a Partner Administrator is not currently supported.

If IP Address restrictions have been enforced in the customer's Account Settings, the Partner Account Settings are respected when logging in from the MSP Portal. This ensures that the Partner is able to access the customer account without connecting from the customer's configured IP ranges.

To manage your partner's administrators:

  1. Select the Manage Partner Administrators button. A list of Partner Administrators is displayed.
  2. Click the Add Partner Admin button. 
  3. Complete the fields as follows:

    Partner Admin Email AddressEnter the email address of the external user (e.g.
    Select Role

    Enter the role that the Partner Administrator belongs to.


  4. Click the Save and Exit button. The Partner Administrator is added to the role.


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