To use Continuity Event Monitoring you must have:
- Created a Server Connection. This is specified in the Mail Server Monitoring Settings (see below).
- A configured Continuity Monitor record (see below) to set the threshold to use before sending a continuity event alert.
To configure the monitor settings:
- Log in to the Administration Console.
- Click on the Administrator menu item.
- Click on the Services | Continuity menu menu.
- Click on the New Continuity Monitor button.
- Complete the Mail Server Monitoring section as follows:
Field / Option Description Status This field is only displayed when changing an existing continuity monitor. The field displays the event's status. Description Specify a description for the monitoring event (e.g. Head Office Server Continuity Monitor). Notes Optionally enter up to 500 characters to describe the monitoring event. Time Zone Select a time zone for the monitoring event from the drop down list. Enable Inbound Check
If selected, inbound email is monitored for failures. If selected, the "Delivery Route" and "Preview Route" fields are displayed.
Select the delivery route to monitor from the drop down list. If you've configured fail over routes, they're also monitored. A failure only occurs after all fail over routes meet the threshold template. Once a value is selected, the "Preview Route" field is displayed.
Preview Route Enable Outbound Check
If selected, a test email is sent to Mimecast, to confirm that outbound messages are reaching their destination. If selected, the "Latency Threshold", "Server Connection", and "Test Email Address" fields are displayed.
Latency Threshold Specify the maximum number of seconds allowed to receive an outbound message, before a failure occurs. A value of 30 to 300 can be entered, but a value of "50" is a good starting point. Server Connection Select a configured Server Connection from the drop down list.
Test Email AddressThis option is not valid for Office 365 users.
Click on the Lookup button to select the email address to be used to send the test message. We recommend that this:
An alias email address cannot be used.
- Should be on the same server as the affected users.
- Is not an active user.
Failure Counter Threshold
Sets the failure count required to trigger an alert. Each monitoring cycle is two minutes, with the counter incremented once per cycle. A value of 1 to 20 can be entered, but a value between "3" and "6" is a good starting point. Read the Continuity Event Management: Detection and Alert Process page for further details.
Send Administrator Notifications Click on the Lookup button to select a group of administrators to be notified when a potential event is detected. The notification contains a link to the Continuity Portal to enable them to manage the event. Administrators can be notified by selecting one or both of the following options:
- Notify by Email: The selected group can contain external email addresses, but the message are only delivered if the mailbox is accessible.
- Notify by SMS: The users in the group must be subscribed to the Mimecast SMS service to receive these SMS. Read the Subscribing to SMS User Continuity Notifications page for further details.
- Complete the Continuity Event section as follows:
Field / Option Description Affected Group
Select the group of users that the continuity event applies to. This can be a directory group, or a local Mimecast group. All the users in the group must have the correct permissions enabled for the continuity mode to be invoked.
Enable Outlook Continuity
If selected, user specific settings are overridden. All users with Mimecast for Outlook installed are forced into continuity mode, providing they have been correctly configured.
Enable Mobile Continuity (BlackBerry Only) If selected, user specific settings are overridden. All users with mobile devices with Mimecast Mobile installed are forced into continuity mode, providing they have been correctly configured. Allow Cloud Password Reset
Select whether end users are allowed to reset their passwords by clicking the "Reset Cloud Password" link. If enabled, a reset code can be sent to them by email, SMS (if enabled), or both email and SMS.This option overrides any options set elsewhere. For example, if this option is set to email, and other options are set to SMS, any alerts are sent via email.
Pause Inbound Delivery for the Duration of This Event
If selected, inbound emails are held in the Mimecast delivery queue.This applies to the specific users in the "Affected Group" option, and only for the duration of the continuity event. These messages are still available to users through all Mimecast user applications during the continuity event.
- Complete the Application User Notifications section as follows:
Field / Option Description Application User Notifications Select this option to display the fields listed below. Event Start Message If selected, you can enter up to 250 characters of text to notify Mimecast for Outlook and BlackBerry mobile users of the continuity event starting and / or ending. Event End Message
- Complete the SMS User Notifications section as follows:
Field / Option Description SMS User Notifications Select this option to display the fields listed below. SMS Group Specify a group of users that the event applies to. Click on the Lookup button to select it. This can be a directory group or a local Mimecast group. If left blank, the continuity event group is used.All users in the group must have the correct permissions enabled, and a valid mobile number set to the "Phone Number Attribute". They must also opt in to receive SMS notifications. Read the Subscribing to SMS User Continuity Notifications page for further details. Phone Number Attribute Specify the attribute used to define your users’ cell phone numbers. You can change the attribute on the SMS dashboard. Event Start SMS
If selected, you can enter up to 120 characters of text to notify users of the continuity event starting and / or ending.
Event End SMS
- Click on the Save and Exit button.