Continuity Event Management: Configuring a Continuity Monitor

Document created by user.oxriBaJeN4 Employee on Jan 19, 2017Last modified by user.oxriBaJeN4 Employee on Apr 6, 2017
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Requirements

 

To use Continuity Event Monitoring you must have:

  • Created a Server Connection. This is specified in the Mail Server Monitoring Settings (see below).
  • A configured Continuity Monitor record (see below) to set the threshold to use before sending a continuity event alert.
We recommend you read and understand the Continuity Event Management: Detection and Alert Process page before configuring a Continuity Monitor.

New Continuity Event ButtonConfiguring a Continuity Monitor

 

To configure the monitor settings:

  1. Log in to the Administration Console.
  2. Click on the Administrator menu item.
  3. Click on the Services | Continuity menu menu.
  4. Click on the New Continuity Monitor button.
  5. Complete the Mail Server Monitoring section as follows:

    Field / OptionDescription
    StatusThis field is only displayed when changing an existing continuity monitor. The field displays the event's status.
    DescriptionSpecify a description for the monitoring event (e.g. Head Office Server Continuity Monitor).
    NotesOptionally enter up to 500 characters to describe the monitoring event.
    Time ZoneSelect a time zone for the monitoring event from the drop down list.
    Enable Inbound Check

    If selected, inbound email is monitored for failures. If selected, the "Delivery Route" and "Preview Route" fields are displayed.      

    Delivery Route

    Select the delivery route to monitor from the drop down list. If you've configured fail over routes, they're also monitored. A failure only occurs after all fail over routes meet the threshold template. Once a value is selected, the "Preview Route" field is displayed.

    Preview Route

    Click on the Preview icon icon to display the route's properties. Click on the Go Back button to return to the Content Event Management dialog

    Enable Outbound Check

    If selected, a test email is sent to Mimecast, to confirm that outbound messages are reaching their destination. If selected, the "Latency Threshold", "Server Connection", and "Test Email Address" fields are displayed.

    Latency ThresholdSpecify the maximum number of seconds allowed to receive an outbound message, before a failure occurs. A value of 30 to 300 can be entered, but a value of "50" is a good starting point.
    Server ConnectionSelect a configured Server Connection from the drop down list.

    Test Email Address

    This option is not valid for Office 365 users.
    Click on the Lookup button to select the email address to be used to send the test message. We recommend that this:
    1. Should be on the same server as the affected users.
    2. Is not an active user.
    An alias email address cannot be used.
    Failure Counter Threshold

    Sets the failure count required to trigger an alert. Each monitoring cycle is two minutes, with the counter incremented once per cycle. A value of 1 to 20 can be entered, but a value between "3" and "6" is a good starting point. Read the Continuity Event Management: Detection and Alert Process page for further details.

    Send Administrator NotificationsClick on the Lookup button to select a group of administrators to be notified when a potential event is detected. The notification contains a link to the Continuity Portal to enable them to manage the event. Administrators can be notified by selecting one or both of the following options:
    • Notify by Email: The selected group can contain external email addresses, but the message are only delivered if the mailbox is accessible.
    • Notify by SMS: The users in the group must be subscribed to the Mimecast SMS service to receive these SMS. Read the Subscribing to SMS User Continuity Notifications page for further details.
  6. Complete the Continuity Event section as follows:

    Field / OptionDescription
    Affected Group

    Select the group of users that the continuity event applies to. This can be a directory group, or a local Mimecast group. All the users in the group must have the correct permissions enabled for the continuity mode to be invoked.

    Enable Outlook Continuity

    If selected, user specific settings are overridden. All users with Mimecast for Outlook installed are forced into continuity mode, providing they have been correctly configured.

    Enable Mobile Continuity (BlackBerry Only)If selected, user specific settings are overridden. All users with mobile devices with Mimecast Mobile installed are forced into continuity mode, providing they have been correctly configured.
    Allow Cloud Password Reset

    Select whether end users are allowed to reset their passwords by clicking the "Reset Cloud Password" link. If enabled, a reset code can be sent to them by email, SMS (if enabled), or both email and SMS.

    This option overrides any options set elsewhere. For example, if this option is set to email, and other options are set to SMS, any alerts are sent via email.
    Pause Inbound Delivery for the Duration of This Event

    If selected, inbound emails are held in the Mimecast delivery queue.

    This applies to the specific users in the "Affected Group" option, and only for the duration of the continuity event. These messages are still available to users through all Mimecast user applications during the continuity event.
  7. Complete the Application User Notifications section as follows:

    Field / OptionDescription
    Application User NotificationsSelect this option to display the fields listed below.
    Event Start MessageIf selected, you can enter up to 250 characters of text to notify Mimecast for Outlook and BlackBerry mobile users of the continuity event starting and / or ending.
    Event End Message
  8. Complete the SMS User Notifications section as follows:

    Field / OptionDescription
    SMS User NotificationsSelect this option to display the fields listed below.
    SMS GroupSpecify a group of users that the event applies to. Click on the Lookup button to select it. This can be a directory group or a local Mimecast group. If left blank, the continuity event group is used.
    All users in the group must have the correct permissions enabled, and a valid mobile number set to the "Phone Number Attribute". They must also opt in to receive SMS notifications. Read the Subscribing to SMS User Continuity Notifications page for further details.
    Phone Number AttributeSpecify the attribute used to define your users’ cell phone numbers. You can change the attribute on the SMS dashboard.
    Event Start SMS

    If selected, you can enter up to 120 characters of text to notify users of the continuity event starting and / or ending.

    Event End SMS
  9. Click on the Save and Exit button.

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