Restoring an email

Document created by user.5Jq6BKhVD2N9 Champion on Mar 9, 2017
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This guide covers how a user can restore a deleted email, without the need to contact someone in I.S.


Restoration explanation

Have you ever deleted an email from someone, and a few days later wished that you had it back? Wish you had a way to restore that deleted email? Well you’re in luck! Mimecast provides a way for you to restore the email – and you don’t even have to call I.S.!

The way Mimecast works is that whenever an email is sent (by you, or to you), behind the scenes Mimecast holds on to a copy of it on their servers. You can then do a search for the email that was deleted from Outlook, and once found, send a copy of it back to yourself, download the attachments, etc.


Performing a search through outlook

  1. First, we need to search for the deleted email through Mimecast. To do so, click on the MIMECAST tab
    1. Mimecast Tab
  2. Now we need to perform the search to find the deleted email. So, press the “Search” button
    1. Search button
  3. A new window will open up that looks like below.
    1. Online Inbox
  4. Mimecast provides us many different ways to find an email such as:
    1. Email sent TO
    2. Subject
    3. Words within the body of the email
    4. Etc
  5. Click the search that you want to perform (in this example we will look for an email from a user):
    1. (You could also just start typing, and it will show options with what to do with what was typed in)
    2. From Contact
  6. Type in the search criteria (such as what email address the email came from)
    1. Search criteria
  7. Click the email address below “FROM CONTACT”.
    1. From Contact
  8. The system then presents further options such as “and contains”, “excluding”…etc. For this example we don’t need any further search criteria, so just skip this.
    1. Exclusions
  9. Click the “1y” button. If desired choose how far back to search for the email (1 day, 1 week, between 2 dates, etc.)
    1. 1 Year
  10. Click the mail icon. This allows you to search for emails that can be filtered by attachment status (has attachments, doesn’t have attachments, text files, etc.)
    1. Mail Icon
  11. Once you have specified all of the search criteria, press the magnifying glass
    1. Magnifying Glass
  12. With any luck, the email will be displayed in your search results.


    Restoring the file

    1. Click the email to open it on the right-hand pane.
      1. Email Pane
    2. On the top-right, Mimecast presents us with many different options on what to do with the email
      1. Options
      2. Reply to the email
      3. Forward it
      4. Download Attachments
      5. Etc.
    3. For this example let’s say we want this email put back in our regular “Inbox”. Press the “Save” button
      1. Save
    4. After a few seconds Mimecast will alert us that it has saved the mail in “Inbox\Mimecast Saved Emails”. Press OK.
      1. Saved Emails
    5. If we go to our Inbox, there will be a new folder called “Mimecast Saved Emails”. In that folder will be our email!
      1. Saved Emails folder
    6. You could then move this email to your “Inbox”, or do anything you normally would through Outlook. You are all set!


    Personal Portal

    Similar actions such as this can be performed through Mimecast’s Personal Portal. The personal portal is a web page that can be accessed from anywhere in the world, and give you access to your mail.

    1. Once logged in, press the Search button at the top right
      1. Search
    2. Change the “Sent:” to “From”
      1. ToFrom
    3. Type in the address, choose a date, and any other filtering criteria.
    4. Once done, press “Search”
      1. Search
    5. Find the email you are looking for, and click on it. You can then press the down arrow to the right of “Reply” and choose whether you want to reply, or forward this email.
      1. Forward



    This concludes the guide for how a user can restore their own email, without the need of contacting the I.S. department.

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