Help Improve Mimecast Products: Join Our User Research Panel

Document created by user.8DEiB9vXp0 Employee on Apr 24, 2017Last modified by user.RZYHBOK9oJ on Jun 19, 2017
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The Mimecast UX research team (working with product and design teams) needs your help to improve Mimecast products, and ensure they work well for the people who use them.

 

Why join our User Research user panel?

 

You’ll have the ability to:

  • Help shape Mimecast products
  • Get a sneak peek at design enhancements and new offerings…before the general public
  • Share your opinions and experiences (the good and the bad!) that can help us make better products
  • Earn Mimecaster Central points for cool swag when you complete a research session with us (the bigger the ask, the more you’ll earn!)

 

"Join" this User Research Panel group on the main page of the group, by selecting the "Actions" drop-down menu, and "Join Group."

 

Once you’ve signed up, we'll drop you a confirmation, and you might be invited to:

  • Try out a new design in an interactive prototype (750 Mimecaster Central points)
  • Participate in a quick online exercise (750 Mimecaster Central points)
  • Talk to our researchers about your experience in your role, or with our products (1500 Mimecaster Central points)
  • A face-to-face meeting with a researcher (1500 Mimecaster Central points)

Read more about how we conduct research in the FAQs below. You can always say no to any invite, and opt out at any time!



Taking Part in User Research (FAQs)

Q: What's the process?
A: Once you've joined up, and there's an upcoming research project that seems relevant to you, we'll send an email inviting you to take part (possibly asking a few more questions), find a mutually convenient time, and schedule a session.
Q: What will I be asked to do?
A: Most of the time, we'll start off with a few questions, and then ask you to either demonstrate how you do something, or ask you to do some tasks in a prototype. Then we'll typically finish with a few more questions.
Q: What set up do I need to participate?
A: A computer connected to high-speed internet, the ability to install a small helper app for BlueJeans, our online meeting software, and a quiet environment are typically all that's needed! Sometimes, we do research on mobile devices, but we'll let you know when we send the invitation to take part.
Q: Where do the sessions take place?
A: You don’t need to travel anywhere as we use BlueJeans. If you live more than 10 timezones away from the UK, we may only be able to use you for self-moderated online research sessions (as opposed to scheduling a mutually convenient time).
If you are in London or nearby, we could try to meet face to face, which is always nice (either our office or yours)! Or if you're at a Mimecast or industry event, it would also be possible to meet there.
Q: What's the time commitment?
A: In terms of frequency, we will never ask you to participate more than 1 hour per month. In terms of meeting length, sessions are kept as short as possible, typically 30 minutes. In some instances, we'll need to have an in-depth discussion which will be more like an hour. All of this will be communicated up front.
Q: Will it be recorded?
A: It depends on the type of project. Recording helps us show what you said and did with product team. You’ll always be asked if the session can be recorded - you can say ‘no’ if you want to. And we won't record any of your company data.
Q: Who can take part?
A: You must be 18 or older and a current Mimecast customer to take part.
Q: Who do I contact for questions/comments?
A: Contact Lisa and Sophie at (userresearch@mimecast.com) for more information or to update your details after you've signed up.
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