2-Step Authentication: Forcing Registration

Document created by user.oxriBaJeN4 Employee on Jul 5, 2017Last modified by user.oxriBaJeN4 Employee on Apr 2, 2019
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This guide describes how administrators can force end users to re-register their device with Mimecast.


Applies To...


  • Administrators using 2-Step Authentication via a 3rd party application.


Forcing Registration


When a device a user has used to set up an authenticator application with Mimecast is lost or stolen, you can force then to re-register. This removes the previous secret associated with the user from Mimecast, and forces them through the registration process the next time they log in to Mimecast.


To force registration:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar menu item
  3. Click on the Directories | Internal Directories menu item.
  4. Click on the Domain that the user belongs to.
  5. Click on the User. The user settings page is displayed.
  6. Click on the Force Registration button in the 2-Step Authentication section.
  7. Click Save and Exit to return to the user list.
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