Mimecaster Central: Logon Troubleshooting for New Customers

Document created by user.Yo2IBgvWqr Employee on Jan 16, 2018
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This article outlines how to resolve an issue where newly registered customers to Mimecast are unable to successfully log on to the community portal, Mimecaster Central (https://community.mimecast.com). This is most likely caused by the user's firewall blocking the site in error.

 

Applies To

 

  • New customers who have registered to Mimecaster Central, but are unable to log on. Your screen may look similar to the below when attempting to access the community portal:
    Mimecaster Central

 

Resolution

 

If you experience this issue, check your hardware Firewall logs to ensure that www.jiveon.com (the tool associated with Mimecaster Central) is not being blocked. Unblocking this specific URL should resolve the issue and allow you to log on. We also recommend ensuring that "jiveon.com" is added to your trusted domains as part of the Connect Process.

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