Mimecast for Mac: Trouble Sending Attachments via LFS

Document created by user.oxriBaJeN4 Employee on Feb 2, 2018Last modified by user.oxriBaJeN4 Employee on Feb 2, 2018
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This guide provides advice on how to resolve an issue where users of Mimecast for Mac are unable to send file attachments via Large File Send.

 

Applies To...

 

  • Administrators of the Mimecast for Mac application

 

The Issue

 

Some users of Mimecast for Mac may be unable to send a file attachment via Large File Send. Where this is the case, check for the error messages below in their log file:

LFS Error

LFS Error

 

The Solution

 

To resolve the issue:

  1. Open the Mimecast for Mac application on the end user's machine with the Command and Option keys (CMD + ALT) held down.
  2. An alert asking to "Reset Message Databases" is displayed.
  3. Accept the alert.

Attachments

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