Service Monitor: Managing Your Subscription Settings

Document created by user.oxriBaJeN4 Employee on May 25, 2018Last modified by user.oxriBaJeN4 Employee on May 29, 2018
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This guide describes how you can manage the notifications displayed by the Service Monitor. All notifications contain an opt out option, that allows you to unsubscribe from email or text messages at any time.

 

Service Monitor NotificationUnsubscribing From Email Notifications

 

To unsubscribe from email notifications:

  1. Click on the Click Here link at the bottom of the email notification. You'll be automatically unsubscribed from future email notifications.

 

SMS MessageUnsubscribing From SMS Notifications

 

To unsubscribe from SMS notifications:

  1. Reply to the SMS with SMSTOP. You'll be automatically unsubscribed from future SMS notifications.

 

Changing Your Subscription Settings

 

SettingsTo change your subscription settings:

  1. Open the Service Monitor. See the Accessing the Service Monitor page for full details.
  2. Click the Account Icon in the top right hand corner.
  3. Click on the Settings menu item.
  4. Enable / disable the options to:
    • Subscribe to Email Alerts
    • Subscribe to SMS Alerts 
  5. Click on the Save button.

 

Opting Into Receiving Notifications

 

Should you decide to opt to receive notifications having previously opted out:

  1. Open the Service Monitor. See the Accessing the Service Monitor page for full details.
  2. Click the Account Icon in the top right hand corner.
  3. Click on the Settings menu item.
  4. Provide your Contact Details.
  5. Enable the options to:
    • Subscribe to Email Alerts
    • Subscribe to SMS Alerts 
  6. Click on the Save button.
  7. Configure your Subscriber Settings. See the "Changing a Subscriber" section of the Service Monitor: Managing Subscribers  page for full details.

You can only update your subscription settings if you've previously opted out. This prevents other users from re-adding you.

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