We provide the ability to retrieve any message accepted and processed by our platform. Rejected message aren't accepted by us, so can't be retrieved. How best to do this, depends on the situation and the number of messages to be recovered. This guide provides information on retrieving messages and restoring mailbox data.
- Administrators with content view rights responsible for retrieving lost email content.
Our storage grid provides an online archiving system that retains all external mail. It also retains internal email if journaling is enabled on your account. Prior to a message moving to the archive, it is temporarily held in the Accepted Messages queue. A message only moves to the archive once it has been delivered or bounced. A message remains in this state for between two and six hours.
View the Accepted Messages page for more information on locating, exporting and forwarding messages.
After indexing, all messages (including internal) move to the archive and are retained for the retention period configured in your account. From an archive search, you can forward messages to an intended recipient, or export message content in bulk.
Recovering Archive Messages
Exporting Bulk Archive Messages
You can export messages from the archive in bulk. The results of the export can be used to rebuild a user's mailbox, replay inbound only messages to your Microsoft Exchange server, or to simply store the messages on a storage medium of your choice.
To export messages in bulk:
- Search the archive for the desired messages. See the Searching the Archive page for full details.
- Select the Messages to be exported using the check boxes to the left of the list.
- Click on the Export Data button.
- Select the Columns you want to include.
Replaying Inbound Messages
You can replay messages to reconstitute mailbox content from Mimecast into a Microsoft Exchange environment (e.g. due to corruption or data loss). Replaying reprocesses and redelivers the selected messages. Therefore you must ensure the messages you are replaying are inbound to your internal users, as any outbound messages selected are redelivered to their intended recipient/s.
See the Replay Inbound Messages page for more information.
Sync & Recover
Sync & Recover allows you to synchronize your user's mailbox folder structure, calendar content, and contacts from Exchange On-Premises or Office 365 (Exchange Online) mailboxes with our archive. You can also create a snapshot of how a user's mailbox appeared at a specific point in time, in order to export or restore the contents.
See the Sync and Recover Getting Started Guide page for full details.
Mailbox Folder Replication
The Mailbox Folder Replication feature continuously extracts folder and message metadata from Microsoft Exchange mailboxes, and submits this to the our platform. Once a user’s mailbox has been successfully replicated, they can view their archived email in a familiar folder view using one of our end user applications.
See the Mailbox Folder Replication page for further information.