Mimecast Web Security: Frequently Asked Questions

Document created by user.oxriBaJeN4 Employee on Sep 13, 2018Last modified by user.oxriBaJeN4 Employee on Oct 1, 2018
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This guide lists some issues you may encounter, and how to solve them.

 

Exceptions

 

Q:I have a local DNS server managing internal resources. What should I do?
A:

If you have a local DNS, this must be set as an exception.

Q:

My local DNS exceptions aren't being logged. Is this correct?

A:Yes, local DNS exceptions aren't logged.

 

Policies

 

Q:I've added / changed a policy, but this doesn't seem to be reflected in my DNS. Why is this?
A:

It can take time for any policy changes to propagate to your DNS. 

 

Mimecast Security Agent

 

Q:My device was previously protected by the Mimecast Security Agent, but now I can't gain access to a web page.
A:

A protected device must have your Mimecast Security Agent key installed on it. Check that the key:

  • Is correctly installed on the device.
  • Hasn't been deleted. If it has, the key must be reinstalled on the device.
Q:

I've installed the Mimecast Security Agent on my Mac, but didn't authorize the kernels when prompted to do so. Am I still protected?

A:No. All the kernels must be authorized on your Mac for the MSA to protect your device.

 

See Also...

 

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