This guide lists some issues you may encounter, and how to solve them.
|Q:||I have a local DNS server managing internal resources. What should I do?|
If you have a local DNS, this must be set as an exception.
My local DNS exceptions aren't being logged. Is this correct?
|A:||Yes, local DNS exceptions aren't logged.|
|Q:||I've added / changed a policy, but this doesn't seem to be reflected in my DNS. Why is this?|
It can take time for any policy changes to propagate to your DNS.
Mimecast Security Agent
|Q:||My device was previously protected by the Mimecast Security Agent, but now I can't gain access to a web page.|
A protected device must have your Mimecast Security Agent key installed on it. Check that the key:
I've installed the Mimecast Security Agent on my Mac, but didn't authorize the kernels when prompted to do so. Am I still protected?
|A:||No. All the kernels must be authorized on your Mac for the MSA to protect your device.|