Supervision: Configuring Rules

Document created by user.oxriBaJeN4 Employee on Nov 5, 2018Last modified by user.oxriBaJeN4 Employee on Jul 15, 2019
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This guide describes how administrators can configure Supervision rules. Prior to this you must have at least one lexicon and queue, unless you want to apply the rule to all messages.

 

Listing the Rules

 

To list your rules:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button.
  3. Select the Archive | Supervision menu item.
  4. Click on the Rules tab. A list of rules are displayed.Supervision Rules
    The list displays information about the rule's configuration and status, which is determined by its success or failure. The rule's statuses are:
    StatusesDescription
    SuccessfulThe rule has run successfully.
    FullThe queue associated with the rule is full and requires your attention.
    WarningAt least one error may have occurred on one or more mailbox.
    ErrorAn error has occurred. Contact Mimecast Support to troubleshoot the issue.

     

Creating a Rule

 

To create a rule:

  1. Click on the Create New Rule button.
  2. Complete the Rule Details dialog as follows:
    Field /OptionDescription
    NameProvide a rule name.
    DescriptionProvide a rule description.
  3. Click on the Next button.
  4. Complete the Rule Configuration dialog as follows:
    Field / OptionDescription
    Monitoring GroupSpecify the group of users that the rule monitors:
    1. Click on the Select Group button.
    2. Either select the Active Directory Groups or Local Groups tab.
    3. Select the required Group.
      A search field in both tabs allows you to look for a group name by entering a text string and pressing the Enter key.
    RoutingSpecify if the rule applies to sent, received, or both sent and received messages.
    ScheduleSpecify if the rule is run daily or weekly.
    SamplingSpecify the percentage of messages to be checked in the monitoring group.
  5. Click on the Next button.
  6. Specify the Lexicon to be used:
    1. Click on the Select Lexicon button.
    2. Select the required Lexicon. A search field allows you to look for a lexicon name by entering a text string and pressing the Enter key.
      You can continue without specifying a lexicon. If you do, all messages are reviewed with the results based on your chosen sampling.
  7. Click on the Next button.
  8. Specify the Review Queue to be used:
    1. Click on the Select Queue button.
    2. Select the required Queue. A search field allows you to look for a review queue name by entering a text string and pressing the Enter key.
      Your escalation queue is attached to the review queue so doesn't have to be selected
  9. Click on the Next button.
  10. Check that the rule's configuration is correct.
  11. Click on the Create Rule button.

    Once the rule is created, it is automatically enabled.

Disabling / Enabling a Rule

 

When a rule has been created, it will be Enabled automatically. To enable or disable a rule:

  1. Select the rule from the list to display the Rule Details side bar.
  2. Click on either the Disable or Enable button.
  3. Click Disable / Enable on the confirmation prompt. You will receive a confirmation notification stating the rule has been enabled or disabled.

 

Changing a Rule

Rule changes don't take effect until it has next run as specified in its schedule.

To change a rule:

  1. Click on the Rule in the list.
  2. Click on the Edit button in the slide out panel.
  3. Change the Rule Details as required.
  4. Click on the Next button.
  5. Change the Rule's Configuration as required.
  6. Click on the Next button.
  7. Change the Lexicons as required.
  8. Click on the Next button.
  9. Change the Queue as required.
  10. Click on the Save and Close button.
    You can click on the Save & Close button at any stage of the rule's wizard to save your changes.

See Also...

 

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