Supervision: Configuring Lexicons

Document created by user.oxriBaJeN4 Employee on Nov 5, 2018Last modified by user.oxriBaJeN4 Employee on Apr 15, 2019
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This guide describes how administrators can configure Supervision lexicons to search for text or phrases in messages that could be considered non-compliant.

 

Listing the Lexicons

You can choose to move ahead without a lexicon if you wish to monitor messages based on random sampling only.

To list the lexicons:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Select the Archive | Supervision menu item.
  4. The Lexicon tab is displayed by default.
    Lexicon List
    The list displays information about the lexicon's configuration and version. Each time a lexicon is updated, the version number increases by one and the action is audited.

 

Adding a Lexicon

 

To add a lexicon:

  1. Click on the Create New Lexicon button.
  2. Complete the Lexicon Details dialog as follows:
    Field /OptionDescription
    NameSpecify a lexicon name.
    DescriptionSpecify a lexicon description.
  3. Click on the Next button.
  4. Complete the Words and Phrases dialog as follows:
    Field /OptionDescription
    WordsEnter the keywords you want to find in messages to populate the review queue.
    • Multiple words / phrases must be entered on separate lines.
    • A combination of 250 words and phrases can be entered.
    PhrasesEnter phrases you want to find in messages to populate the review queue.
  5. Click on the Next button.
  6. Check the Lexicon's configuration is correct.
  7. Click on the Create Lexicon button.

 

Changing a Lexicon

Lexicon changes don't take effect until it has next run as specified in its schedule.

To change a lexicon:

  1. Click on the Lexicon.
  2. Click on the Edit button in the slide out panel.
  3. Change the Lexicon Details as required.
  4. Click on the Next button.
  5. Change the Words and Phrases as required.
  6. Click on the Save & Close button.

 

See Also...

 

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