This guide covers the methods of searching for and filtering messages in the supervision application.
Searching for Messages
The application's search allows you to type in search terms, and select whether to search on a specific part of a message's data. By default, all messages matching the search criteria are found, regardless of when they were received, or whether they have an attachment. However you can limit the search to messages:
- Within a specific time span.
- That have, or do not have, attachments.
- That have a specific attachment type.
To search for messages:
- Click inside the Search field.
- Type your Search Text.
- Select the specific part of a message's data to search for (e.g. subject, files, from / to address).
- Press the Enter key.
- Optionally click on the All Time button to limit the search to a specific time span.
- Optionally click on the Optional button to limit the search to messages with / without an attachment, or a specific attachment type.
- If you want to add further criteria, click again in the Search field. A drop down menu is displayed.
- Select either:
- And Contains Another Term to search for the additional term as well as the first (an AND statement).
- Or Contains Another Term to search for either the first or additional term (an OR statement).
- Excluding Another Term to exclude the additional term.
- Repeat steps 2 to 6 as required.
- Press the Enter key to run the search.
Search Time Frames
When selecting a time frame for the search, the following options are available:
Search Attachment Types
The following attachment type options are available within a message search:
Filtering Messages by Label
To display all messages with a specific label:
- Open the required Queue in the hierarchy.
- Expand the Label folder in the hierarchy.
- Click on the required Label.
Filtering Messages by a Status
To display all messages with a specific status:
- Open the required Case Review in the hierarchy.
- Expand the Message Review folder in the hierarchy.
- Click on the required Status folder in the hierarchy.