Misreported Spam Messages

Document created by user.oxriBaJeN4 Employee on Nov 22, 2018Last modified by user.oxriBaJeN4 Employee on Nov 23, 2018
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This page covers the process for correcting messages incorrectly reported to Mimecast as spam.


Applies To...


  • Administration Console
  • Mimecast Personal Portal
  • Mimecast for Outlook
  • Mimecast Mobile
  • Mimecast for Mac




When you report a message as potential spam, the message is sent to our Messaging Security team for analysis. Additionally, if you report the message as spam on an end user application (e.g. Mimecast for Outlook) the sender is added to your blocked list.


There is currently no automated way to report a message as misreported spam. If you incorrectly reported a message as spam, follow the advice below:


See Also...


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