Message Center: Managing Message Details

Document created by user.oxriBaJeN4 Employee on Nov 22, 2018Last modified by user.oxriBaJeN4 Employee on Nov 29, 2018
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The Message Center allows administrators to access the metadata and transmission information of recently sent and received messages via the Message Details panel. This is useful for analyzing message information in depth to troubleshoot delivery issues. Additionally, the Message Details panel allows administrators to:

  • Compare sender and recipient message views side by side.
  • Permit or block message delivery for the recipient.
  • Report messages as spam, malware, or phishing.
  • Release held messages upon investigation.

 

Viewing Message Details

 

You can click on any message to display the Message Details pop out panel. This panel allows you to:

  • Switch between the message details for either the sender or receiver. Select Received View (Sender) or Delivered View (Recipient) from the drop down list to change the view.
  • Add the message's sender to the recipient's permitted senders list, by clicking on the Permit for Recipient button. This is only available in the Delivered View.
  • Add the message's sender to the recipient's blocked senders list, by clicking on the Block for Recipient button. This is only available in the Delivered View.
  • Switch to the next or previous message in your search results by clicking on the left or right arrows in the top right corner of the panel.
  • Report the message as Spam, Malware, or Phishing, by clicking on the Report drop down button. You'll be presented with a popup dialog to send your comments to Mimecast for analysis.

 

Message Tabs

 

Message details are split into separate tabs, as outlined below:

Message TabDescription 
DetailsThis tab displays if the message hasn't been delivered and archived (i.e. it's held or bounced) and includes details of the message properties and the remote server information. Depending on the message status, an additional information box is displayed at the top. Click on either:
  • Learn More to be redirected to the relevant Knowledge Base page.
  • Dismiss link to remove the information box from view.
MessageDisplays the different components of the message separated into the sections below.
SectionDescription
SummaryDisplays the message's summary, including the envelope and header information and the time the message was sent / received.
AttachmentsDisplays any attachments. Click on Show More link to display the full attachment list. Optionally click on the three-dot icon to download an attachment.
Message BodyDisplays the message's body in HTML by default. Click on the View down arrow to switch between Plain Text and HTML as required. Images are by default excluded for security reasons. If you need to view them, click on Display Images in the warning box.
Retention and Audit InformationDisplays the message's archive retention period, whether a litigation hold applies, and any assigned Smart Tags.
HeaderDisplays the message's header information in plain text. Optionally click on the Copy to Clipboard button to copy the text.
Transmission DataDisplays the message's transmission information and components. Optionally toggle the Compare Views button to show the Received View (Sender) and Delivery View (Recipient) details side by side.
PoliciesDisplays the active policies that were considered at the time of the message's transmission.
This is only available if "Delivery View" is selected at the top of the panel.

 

Held Messages 

 

Release RejectYou can action held messages from the Message Details panel, if you consider the message to be safe or harmful.

  1. Either click on the:
    • Release drop down arrow
    • Reject drop down arrow
  2. Select your chosen action:
    • Release: The message is released to the intended recipient.
    • Release to Sandbox: The message is released to the sandbox for additional scanning.
    • Permit for Recipient: The message is released, and the sender is added to the recipient's permitted senders list.
    • Reject: The message is rejected for delivery and removed from the held queue.
    • Reject (Notify Sender): The message is rejected for delivery and removed from the held queue. The sender is notified by email.
    • Block for Recipient: The message is rejected, and the sender is added to the recipient's blocked senders list.

 

Held Release Event

When an action is taken on a held message, the information is added to the archived message so that you're able to retrospectively track the history. You can view the "Held Release Event Information" in the Transmission Data panel of the Delivery View. See the "Message Features" section above for further details.

 

See Also...

 

Attachments

    Outcomes