Mimecast for Mobile: Managing Administration On Hold Messages

Document created by user.oxriBaJeN4 Employee on Mar 18, 2019Last modified by user.oxriBaJeN4 Employee on May 31, 2019
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This guide describes how administrators responsible for moderating held messages for other users, can use the Mimecast for Mobile application to release or block them. For example, you may be able to manage held messages for a colleague or your manager. This functionality must be enabled by your administrator, and by default doesn't show any messages.

 

Managing Held Messages

 

To manage held messages:

  1. Tap on the Admin Held Queue menu item.
  2. Select a Message to display the message's header.
  3. If required, tap on the Message Details link to display the message's details.
    If you've permission to view the message content, you can select the Show Message Content link.
  4. Either tap the:
    • Positive Icon icon to display actions to:
      • Permit for Recipient: Adds the sender to the end user's personal permitted senders list, and releases the message to be sent to the recipient.
      • Release: Releases the message to the recipient.
      • Release to Sandbox: Releases the message to the sandbox. Once the message has passed the sandbox inspection, it is sent to the recipient.
    • Negative Icon icon to display actions to:
      • Reject: The message is bounced and removed from the held queue, but no notification is sent to either the sender or recipient. However the message is accessible in the archive.
      • Reject (Notify Sender): The message is bounced and removed from the held queue, but a notification is sent to the sender. The message is accessible in the archive.
      • Block for Recipient: Adds the sender to the end user's personal blocked senders list, and blocks the message from being sent to the recipient.

 

Searching for Messages

 

Searching Admin Held Queue messagesThe Admin Held Queue lists 100 messages by default rather than the 25 messages displayed in the Personal On Hold and Moderated On Hold queues, but you can search for messages. When you search, the 100 message limit is removed and all messages that match the search term are listed.

 

To search for messages:

  1. Tap in the Filter Messages field.
  2. Enter your Search Criteria.
  3. Tap on the Search button.

 

To remove a search:

  1. Tap in the Filter Messages field.
  2. Remove the Search Criteria.
  3. Tap on the Search button.

 

See Also...

 

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