In our “Do you agree” series we are are providing our response to our customers frequently asked questions. Today we are discussing continuity.
What we are hearing: Microsoft offers a 99.9% service availability SLA for Office 365. Surely their systems must be robust which makes me feel adequately protected.
What Mimecast Says: Is email considered a critical tool for your organization? How much tolerance do your users have for downtime? What might it cost your business when email is down? 99.9% availability equates to 43 mins per month and almost 9 hours of downtime per year. With on premises Exchange, you probably had a business continuity plan and high availability infrastructure to protect against critical system downtime. This basic requirement still exists when moving to the cloud – so taking your exiting business continuity plan to the cloud is critical.
What are your thoughts? Does the 100% SLA Mimecast provides offer you that extra peace of mind? Are you okay with having three 9's? Please discuss.