user.W5wIBaEWML

eDiscovery Export Beta returning Unknown Error on Case Export

Discussion created by user.W5wIBaEWML Employee on Jul 28, 2017
Latest reply on Aug 3, 2017 by user.9X7KBkhO5Wd

I am creating this post for Andrew, per this article:

 

Case Review App Exporting 

 

I worked with Andrew to ultimately create a Discovery Case that only includes the messages that were previously "exported" to a Smart Tag by the Case Review App. So now there is a standalone Discovery Case which includes a single Saved Search based on a single Smart Tag.

 

This case appears in the eDiscovery Export app, and gives Andrew the option to export the case as it should, but the app is returning "An unknown error occurred." 


Posting here so that the beta team can provide next steps for troubleshooting. 

 

Thanks!


Corey

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