AnsweredAssumed Answered

Merging Mimecaster Central profiles

Question asked by user.dqwDBU8nRAK on Jan 12, 2018
Latest reply on Jan 12, 2018 by user.RZYHBOK9oJ

Hi,

 

I recently changed my primary email address (due to rebranding), however because you cannot login to Mimecast or Mimecaster with an alias, I lost access to my previous Mimecaster Central profile. Is there a way of merging the profiles so that I can get the access back to groups I follow and regain my Mimecaster points

 

P.S. The primary email change also knocked out my ability to login to Mimecast - Mimecast should really be able to cope with a primary address change as long as the old address is still an alias. I had to get another SuperUser admin to give me my access back!

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