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Emails keep getting held even though passthrough policy being in situe

Question asked by user.MdEqBF4n4dE on Jan 29, 2019

I keep getting emails with attachment .xlsx (Excel) held for administrator release from a email address because of Archive Extract Error. I have added the address in to the Message Passthrough Policy, but unfortunately the emails are still being held for administrator release. 


what am I doing wrong?