Greetings Mimecast Community, Since our relaunch in February, the growth and engagement within Mimecast Community have been excellent, THANK YOU! Together, we’re rebuilding a thriving platform that’s fast becoming an invaluable resource.
Here’s a quick snapshot of our journey so far:
- 340,374 visits and 657,421 page views demonstrate the strong interest and dedication from you.
- 28,683 new users and 63,145 active users, it’s clear that the community is growing stronger every day.
- 127 responses and 75 correct answers: a testament to the expertise and collaboration within this community.
Beyond these impressive numbers, it’s evident that the Mimecast Community is making a real difference:
- Case Deflection Success: By leveraging community discussions, we’ve deflected 427 cases from reaching support agents, reducing wait times and creating efficiencies for everyone.
- Fast Response Times: With an average response time of just 2 hours, 50 minutes, your questions are being addressed quickly and effectively.
- Seamless Integration with Zendesk: The community has seen 9,784 views from Zendesk and contributed 15,469 views back to Zendesk, showing how it complements traditional support channels.
These achievements wouldn’t have been possible without your involvement, expertise, and willingness to share best practices.
Let’s Keep the Momentum Going!
Your feedback and ongoing participation are vital to our continued success. Here’s how you can contribute:
- Keep Your Questions Coming: Whether it’s a product-related query or a cybersecurity challenge, ask away!
- Share Best Practices: Your insights and experiences can inspire and guide your peers.
- Engage with Others: Respond to questions, offer solutions, and share your thoughts.
- Top Content Areas:
The Team is committed to making the Mimecast Community your go-to resource for collaboration, learning, and support. If you have any ideas or suggestions for improvement, we’d love to hear from you. Your input helps us refine the experience and deliver even more value; please email community@mimecast .com with your feedback and suggestions. Thank you for being an integral part of this journey. Together, we’re shaping a stronger, smarter cybersecurity community. Here’s to our continued growth and collaboration!
Cheers! Toby
