Targeted Threat Protection - Attachment Protect provides advanced security protection for file attachments in email. It uses a definition that can be configured to deliver messages using one of the following methods:
|Safe File||Users are provided with a safe, transcribed version of the attachment.|
|Safe File with On-Demand Sandbox||Users are provided with a safe, transcribed version of the attachment, and an option to request the original attachment via the sandbox. When an original attachment is requested, a detailed security analysis is performed before it is provided to the user.|
The original attachment can only be released within your data retention time frame. For example, you receive the safe file and confirm it’s what you want, but don’t request the original file. If there is a 30 day retention period, and you request the original file on the 31st day, you won’t be able to release it.
|Pre-Emptive Sandbox||Files are submitted to the sandbox during the email delivery process. All vulnerable file types are analysed in the sandbox. The message and it's attachments are only delivered to the user if they are considered safe.|
Allows users to specify the delivery option for individual senders, by adding them to their trusted user list. The delivery option used, depends on whether the sender is on the user's trusted sender list.
See the "Dynamic Configuration" section below for further details.
Targeted Threat Protection - Attachment Protect requires the administrator to create definitions and policies for the different attachment scenarios. Administrators can configure any combination of the modes and apply to all users or selected users / groups.
- Files that are unreadable, encrypted, or greater than 50MB in size, can’t be processed by the sandbox. Instead they are allowed through, and are not scanned or held. You can use an Attachment Management policy to hold encrypted, unreadable, or large files.
- If either of the following conditions are met, no safe file is created. The file:
- Can't be larger than five times the original size.
- Can never exceed 30 MB.
- The maximum size of a file that can be transcribed by Targeted Threat Protection - Attachment Protect is 15 MB.
We recommend you create attachment policies to handle these files. Failure to do so means these files are placed on Administrator Hold. See the Managing Attachments Overview page for further details.
If an attachment protection definition's delivery method is set to "Dynamic Configuration", the following process is used.
- A check is made to see if the sender's email address is on the end user's managed senders list.
- If the sender is:
- The end user can click either:
- If the sender is not on the end user's permitted senders list, or has an auto allow policy, an auto allow policy is automatically created.
- If there is an auto allow policy for the sender, a flag is added to it to ensure it is not purged after 120 days.
Supported File Types
Targeted Threat Protection - Attachment Protect provides protection across the following file types:
- All Microsoft Office file formats
- All Open Office file formats
- Archived files in the following formats:
Requesting a Blocked Attachment
When a message containing an attachment has been put on hold as a result of an Attachment Protection policy finding it unsafe, the recipient receives an email detailing what has happened. If they wish, the recipient can request the administrator to release the original attachment to the user.
Malicious Code in the Original Attachment
If an email attachment is found to contain malicious code, it is blocked and not sent to the recipient. Instead the recipient receives a notification informing them of the block, and displaying details of the:
- Policy that blocked it.
When a message comes in with the attachment, it immediately goes into the Targeted Threat Protection - Attachment Protect sandbox for immediate scanning. If it's to be held, it is sent to the spam hold for release. Depending on your Attachment Protection definition, you'll have access to download the original file from the sandbox once the message has been released along with the attachment.
Safe or Unsafe Files
The administrator has full control over what happens to blocked attachments. Whilst the recipient can request for an attachment to be released, it is the administrator's ultimate responsibility to allow this. They can release the:
- Message to the recipient.
- Attachment to the recipient.
- Attachment to the sandbox.