Service Monitor: Notifications

Document created by user.oxriBaJeN4 Employee on Sep 9, 2015Last modified by user.oxriBaJeN4 Employee on Jul 20, 2018
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You can display alert notifications for up to three months in the past in the Service Monitor. These can be used to determine:

  • What triggered an alert.
  • Who the alert was sent to.
  • The date and time the alert was sent.

 

To display your recent alert notifications:

  1. Access the Service Monitor. See Accessing the Service Monitor for further detail.
  2. Click on the Notifications menu item. The recent alerts display.
  3. If required, filter the alert notifications by selecting / deselecting:
    • Queues and / or services.
    • All subscribers, or a specific subscriber.
    • A time frame of 7, 14, 30, 60, or 90 days.
  4. Click the Update button.

 

The results are displayed in a queue below the filter criteria, containing the following information:

 

Field
Description
DateThe date and time of the alert.
NameThe subscriber's name.
Alert TypeSpecifies how the alert notification was sent to the subscriber (e.g. SMS or email).
MethodsSpecifies which queue breached the threshold or service that failed (e.g. Outbound Queue).

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