Queue Retention Periods

Document created by user.oxriBaJeN4 Employee on Sep 11, 2015Last modified by user.oxriBaJeN4 Employee on May 8, 2018
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Mimecast tables, queues, and viewers display information on email data for a specific length of time. A summary of these is displayed below:

 

Account Menu

 

Menu ItemSecond Level MenuRetention Period
Audit Logs-Eternal

 

Archive Menu

 

Menu ItemSecond Level MenuRetention Period
Archive Search-The value of the "Maximum Retention (Days)" option in your account settings.
Search Logs-Eternal
View Logs-

 

Gateway Menu

 

Menu ItemSecond Level MenuRetention Period
Accepted Email-Between 2-6 hours.
Managed Senders-Eternal
Managed SendersAuto Allow120 days after your last message sent to the recipient.
Managed Senders Trusted SendersEternal
Tracking-30 days

 

Monitoring Menu

 

Menu ItemSecond Level MenuRetention Period
Attachments-Eternal (since January 2009).
AttachmentsView | Release LogEternal (since February 2012)
Attachment Protection-30 days
Bounces-
Connections-7 days
Data Leak Prevention-
Delivery-Up to a maximum of 30 attempts (five days). After 6 attempts (one hour) a delivery warning notification is issued. After 30 attempts the message is bounced and a delivery failure notification is issued.
Held-14 days (30 days for customers provisioned before October 2014).
If a message is bounced or rejected from the Held queue and is within the maximum retention, it is still present in the archive and available for eDiscovery searches, but won't be accessible to the original recipient.
HeldView | Hold Release Log92 days
Held SummaryView | Hold Release Log
Impersonation Protection-30 days
Rejections-7 days
Bulk Delivery-Delivery retry for six attempts (or one hour). After 30 attempts (five days) the delivery will fail or soft bounce.
Bulk Processing-
Processing-
System-
Secure Messaging-30 days
URL Protection-

 

Reporting Menu

 

Menu ItemSecond Level MenuRetention Period
CSV DataRejectionsEternal (since October 2012).
Overview-365 days
PDF ReportsDownload PDF ReportsEternal (since June 2012).
Download Customer Service ReportsEternal (since July 2016).

 

Services Menu

 

Menu ItemSecond Level MenuRetention Period
Attachment ProtectionLogs | Attachment Protect Logs30 days
Logs | Attachment Links & BlocksEternal
Logs | Held Messages14 days (30 days for customers provisioned before October 2014).
Large File SendAudit & Manage90 days or less based on retention.
LFS ReportsEternal
Exchange ServicesExchange Task View All | Logs65 days
Synchronization Engine SitesLogs | Site Summary Logs
SMS DashboardSMS Messages per Day14 days
Last 10 Active Messages
URL ProtectionLogs30 days

 

Stationery Menu

 

Menu ItemSecond Level MenuRetention Period
Performance-92 days
Reports-
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