A Content Overseers policy can be used to configure a group of users to act as overseers for held messages. Content overseers don't require administrator access to the Administration Console. Instead they can review, release, or reject messages by logging on to Mimecast Personal Portal, Mimecast Mobile or Mimecast for Outlook. Once configured, they can oversee all messages held due to spam scanning, content examination, or attachment management policies.
Whether it is an individual or multiple users who are going to be configured as overseers, a group is required for the policy. This group can be a local Mimecast group or a directory group, and must be configured prior to creating the content overseers policy.
It is recommended to use the Moderator Group options in spam scanning, content examination, or attachment management definitions, as these offer the same functionality as the content overseers policy.
Some examples of use would be a:
- Personal Assistant having access to a Manager's (or a group of Manager's) hold queues, without having access to their personal Mimecast accounts.
- Help Desk team assisting in reviewing and releasing emails held in the administration hold queue, without having administrator access to Mimecast.
- Compliance Team that is able to review any emails triggering a content examination policy, which has been configured to hold any outbound emails containing company sensitive information.
What You'll Need
- An Administrator Console logon with access to the Administration | Gateway | Policies menu item.
Configuring a Policy
To create a policy, follow the instructions in the Creating / Changing a Policy article, but using the following options:
|Policy Narrative||Provide a description for the Policy to allow you to easily identify it in the future.|
|Select Oversight Group|
Use the Lookup button to select the group of users to act as overseers.
The Content Overseer policy will take effect on the next emails that match the Content Examination, Scan Settings, or Attachment Management Policy settings. If notifications are required, these should be configured in the individual Spam Scanning, Content Examination or Attachment Management Policies. If the policy is triggered, a Content Alert Notification will be sent to the members of the Content Overseers group. This notification can be amended using Notification Sets.