Greylisting is a default compliance check applied to all inbound messages from connections not previously seen by us. Provided the sender's mail server (Message Transfer Agent - MTA) complies with best practice guidelines (RFC compliance) the message is successfully delivered.
The vast majority of spam is sent from applications designed specifically for that purpose. These adopt the "fire-and-forget" method, where they attempt to send spam to one or more MX hosts for a domain, but never attempt a retry. By using greylisting policies, any messages sent from an incorrectly configured MTA aren't accepted, helping to reduce the amount of spam.
The Greylisting Process
Greylisting looks at the following pieces of information for the delivery attempt:
- IP address of the MTA
- Envelope sender address
- Envelope recipient address
With this information, we've a unique relationship for that particular SMTP session:
- If we've never seen this information before, a server busy status (451 Resource is Temporarily Unavailable) is issued. This is a temporary failure and is maintained for 60 seconds, forcing the sending server to queue and retry.
- A correctly configured MTA always attempts to retry the message's delivery. If the MTA retries after 60 seconds and before the 12 hour upper limit, the message is accepted.
- If the message is not retried in this 12 hour period, an entry is logged in the Rejection Viewer as "Sender Failed to Retry" (12 hours after the initial attempt).
- If the sending MTA attempts again after 12 hours from the initial attempt, the greylisting process restarts.
Consider the following before creating a policy:
- All email connections that have been subjected to greylisting are logged in connection attempts.
- Any sender email address, domain, or IP address added to the Auto Allow or Permitted Senders list isn't subjected to greylisting.
- A greylisting policy is created by default by Mimecast Support during the Implementation process, configured to apply to all inbound traffic. There may be instances where you experience difficulty receiving email from legitimate senders, whose MTA haven't been correctly configured. If the sender’s MTA doesn't comply with RFC standards, but their messages are deemed safe for your organization, you can create a greylisting bypass policy.
Configuring a Greylisting Policy
To configure a Greylisting policy:
- Log on to the Administration Console.
- Select the Administration menu item.
- Select the Gateway | Policies menu item.
- Select Greylisting.
- Either select the:
- Policy to be changed.
- New Policy button to create a policy.
- Complete the Options section as required:
Option Description Policy Narrative Enter a policy description that allows you to identify it. Select Option Select whether to apply Greylisting, or to take no action (bypass).
- Complete the Emails From and Emails To sections as required:
Field / Option Description Addresses Based On Specify the email address characteristics the policy is based on. This option is only available in the "Emails From" section: Option Description The Return Address This default setting applies the policy to the SMTP address match, based on the message's envelope or true address (i.e. the address used during SMTP transmission). Applies From / To Specify the Sender characteristics the policy is based on. For multiple policies, you should apply them from the most to least specific. The options are: Option Description Everyone Includes all internal and external users. This option is only available in the "Emails From" section. Internal Address Includes only internal addresses. External Address Includes only external addresses. This option is only available in the "Emails From" section. Email Domain Enables you to specify a domain to which this policy is applied. The domain name is entered in the Specifically field. Address Groups Enables you to specify a directory or local group. If this option is selected, click on the Lookup button to select a group from the Profile Group field. Once a group has been selected, you can click on the Show Location field to display the group's path. Address Attributes Enables you to specify a predefined attribute. The attribute is selected from the Where Attribute drop down list. Once the attribute is specified, an attribute value must be entered in the Is Equal To field. This can only be used if attributes have been configured for user accounts. Individual Email Address Enables you to specify an SMTP address. The email address is entered in the Specifically field.
- Complete the Validity section as required:
Field / Option Description Enable / Disable Use this to enable (default) or disable a policy. If a date range has been specified, the policy is automatically disabled when the end of the configured date range is reached. Set Policy as Perpetual If the policy's date range has no end date, this field displays "Always On" meaning that the policy never expires. Date Range Use this field to specify a start and / or end date for the policy. If the Eternal option are selected, no date is required. Policy Override This overrides the default order that policies are applied. If there are multiple applicable policies, this policy is applied first unless more specific policies of the same type are configured with an override. Bi-Directional If selected the policy is applied when the policy's recipient is the sender, and the sender is the recipient. Source IP Ranges (n.n.n.n/x) Enter any required Source IP Ranges for the policy. These only apply if the source IP address used to transmit the message data, falls inside or matches the range(s) configured. IP ranges should be entered in CIDR notation.
- Select the Save and Exit button.