Reputation policies allow administrators to manually configure the various reputation checks that should be applied to Inbound emails for their Mimecast Account.
When Mimecast rejects an inbound email because of a reputation check, the event is logged in the Rejection Viewer.
In the scenario where Mimecast is rejecting emails for legitimate senders, based on them having a poor reputation, it is useful to add a Reputation Policy to bypass the specific reputation check for the senders that are causing the rejection action.
By default all block lists and reputation checks are applied. By using reputation definitions, these checks can be adjusted to exclude some of these checks, or to decrease their sensitivity.
What You'll Need
- An Administrator Console logon with access to the Administration | Gateway | Policies menu item.
- A previously configured Reputation Policy definition
Creating a Policy
To create a policy, follow the instructions in the Creating / Changing a Policy article, but using the following options:
|Policy Narrative||Provide a description for the policy to allow you to easily identify it in the future.|
|Select Notification Set||Select the required reputation definition for the policy.|