Troubleshooting Journaling

Document created by user.oxriBaJeN4 Employee on Sep 14, 2015Last modified by user.oxriBaJeN4 Employee on Apr 2, 2018
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Journaling is the process that allows Mimecast to retrieve internal emails from our customers, to provide a full archive of both internal and external emails.


Mimecast monitors the Journal connections to all of our customers to ensure that the Journaling process is running smoothly.  There are certain instances where the Journaling process may fail, and this section is designed to assist in troubleshooting these Journaling issues.


Failure to extract messages from a Journal mailbox can have a severe impact on the internal environment’s information store, and on the performance of the mail server, and should be investigated immediately.  Prompt resolution of Journaling issues ensures that Mimecast can continue to successfully archive internal messages.

Ensure the Mimecast IP Ranges are permitted to communicate with your network in order for Journaling connections to be successful.

When attempting to resolve a journal issue, an Administrator should always initially confirm whether any changes have been made to the infrastructure or devices, or if there are any known issues that may prevent the successful extraction of Journal information between the remote infrastructure and Mimecast.

For more information on extracting internal emails encrypted with SMIME, read the Configure Journaling with SMIME article.

Viewing your Journal Connectors


To view the status and test your journal connectors, navigate to Administration | Services | Journaling. A list of all the configured journal connectors is displayed:


The following information is provided:


DescriptionName of the Journal Connector
EnabledDisplays whether the service is enabled or disabled
Journal Email AddressThe email address of the journal mailbox
Hostname / IPThe Hostname or IP address of  the mail server where the journal mailbox is hosted
TransportJournaling can either be configured to use POP3 or SMTP
TypeStandard Emails or Exchange Envelope Journaling (EEJ)
Processing QueueDisplays the current number of emails in the processing queue
POP3 Mailbox QueueDisplays the number of emails in the  POP journal mailbox at the time of the last logout
Service StatusShows the current status of the journal connector i.e. running, awaiting initial run or error


For more information about configuring your Journal connector, please see the Journaling article.

If using POP3 Journaling, Administrators can also test the journal process of emails by opening the journal connector and clicking on the Test Journal Extraction button.

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