Consider the following:
- Failure to extract messages from a Journal mailbox can have a severe impact on the internal environment’s information store, and on the performance of the mail server, and should be investigated immediately. Prompt resolution of Journaling issues ensures that Mimecast can continue to successfully archive internal messages.
- Ensure the Mimecast IP Ranges are permitted to communicate with your network in order for Journaling connections to be successful.
- When attempting to resolve a journal issue, an Administrator should always initially confirm whether any changes have been made to the infrastructure or devices, or if there are any known issues that may prevent the successful extraction of Journal information between the remote infrastructure and Mimecast.
- Journal messages older than 30 days will not be processed and archived. If you require older messages to be part of your archive, contact your customer success manager for ingestion.
- If you require more information on extracting internal emails encrypted with SMIME, refer to the Configure Journaling with SMIME article.
- For further guidance, refer to the Admin Guides and Troubleshooting pages of our Journaling section.
Viewing your Journal Connectors
To view the status and test your journal connectors, navigate to Administration | Services | Journaling. A list of all the configured journal connectors is displayed:
The following information is provided:
|Description||The name of the Journal Connector.|
|Enabled||Displays whether the service is enabled or disabled.|
|Journal Email Address||The email address of the journal mailbox.|
|Hostname / IP||The Hostname or IP address of the mail server where the journal mailbox is hosted.|
|Transport||Journaling can either be configured to use POP3 or SMTP.|
|Type||Standard Emails or Exchange Envelope Journaling (EEJ).|
|Processing Queue||Displays the current number of emails in the processing queue.|
|POP3 Mailbox Queue||Displays the number of emails in the POP journal mailbox at the time of the last log out.|
If using POP3 Journaling, Administrators can also test the journal process of emails by opening the journal connector and clicking on the Test Journal Extraction button.
|Service Status||Shows the current status of the journal connector i.e. running, awaiting initial run or error.|