Connect Process: Request For Information (RFI)

Document created by user.oxriBaJeN4 Employee on Sep 21, 2015Last modified by user.Yo2IBgvWqr on Sep 26, 2017
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Once the contract formalities are completed, you are sent a unique link to an online Request For Information (RFI) form. You must complete this form, as it provides important information about your environment required by us before creating your Mimecast account. The exact information we need depends on the type of Mimecast account, but can include information regarding Contact Details, IP Addresses and Domains, and Forwarding Addresses.

 

Once the RFI has been completed and submitted, the Connect Team can start to create your Mimecast account. Your Technical Point of Contact is prompted periodically to complete the form, if they haven't.

 

Contact Details

 

You must specify the contact details of a Technical Point of Contact, and an emergency contact. These details are added to our contacts database, and used to contact you when a Mimecast event occurs that requires your attention. These contacts are also able to log support cases and request system changes. The email address of the Technical Point of Contact is also used to create the first Mimecast Administrator account.

It is vital Mimecast Support is informed immediately when the details for one of these contacts changes.

IP Addresses and Domains

 

Mimecast uses the IP address and domain information for your environment to deliver inbound emails or accept outbound emails. The form contains the following fields:

 

Field Name
Description
Outbound IP Addresses

List the IP addresses that Mimecast will accept outbound emails from (i.e. the internet facing IP addresses of your email server). Hosted Exchange (HEX) providers will be able to supply a list of the required IP addresses.

Inbound IP Addresses

List the IP addresses that Mimecast will deliver inbound emails to (i.e. the internet facing IP addresses of your email server). Hosted Exchange (HEX) providers will be able to supply a list of the required IP addresses.

Inbound Smart HostList your inbound smarthost details, if it is using a dynamic IP address. Most hosting providers (e.g. Office 365, Google Apps) provide an inbound smarthost rather than an inbound IP address.
Email Domain NamesList all the domain names that you control for which Mimecast needs to handle email (e.g. <domain>.com, <domain>.co.uk, <domain>.co.za, <domain>.za.net).
Third Party SendersList all other IP addresses that deliver emails using your domain name (e.g. third-party bulk email service). The specified IP addresses are added to the default anti-spoofing bypass policy.

 

Forwarding Addresses

 

By default, Mimecast only allows outbound email from the internal domains you have provided. This allows us to ensure only messages originating from your authorized IP addresses are sent. If you forward messages received from your authorized IP addresses to another external domain, they may be blocked by Mimecast in order to avoid unwanted relay services. To avoid this, it is important you list all external addresses that the email server forwards messages.

 

For example, email for usera@domain.com is being forwarded to usera@hotmail.com. In this scenario, Mimecast must know that the usera@hotmail.com can be used as a forwarding address.

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