Customizing Notifications for End Users

Document created by user.oxriBaJeN4 Employee on Sep 22, 2015Last modified by user.oxriBaJeN4 Employee on Apr 6, 2017
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A notification is a message sent to a user, to alert them of the action taken for a previously sent message. Notifications are sent to users when their sent message doesn't complete delivery (e.g. bounce, or held) or if it has been modified (e.g. stripped attachments).

 

Email systems use notifications to inform users of anomalies, so that the user is aware of any problem surrounding delivery. Mimecast allows for the customization of email notifications, so that they can be sent:

  • From a specific email address.
  • With a specific subject.
  • Apply in different ways to different user groups.

 

Walkthrough

 

Customizing notifications requires a few steps:

  1. Create a Notification Set.
  2. Edit each of the Notification Definitions as required.
  3. Create a Notification Sets Policy.

 

When amending certain notification sets, it is important to leave some components unaltered as they rely on these components. These are referred to as Mimecast Variables in the example below.

  • You must retain the HTML tag [emaillist] when altering Message Hold Digest Notification.
  • The HTML tag [downloadurl] must remain when altering Attachment Link Notification.

 

variable10.png

 

Customizing Digest Notifications

 

In addition to the standard changes available to notifications (e.g. senders address, subject) changes to the default digest can be made to customize the output for your environment. This includes:

  • Basic usage guidelines which are provided to instruct end users on how to use the digest.
  • A link to a Knowledge Base article aimed at end users, and explaining how to manage a Digest.
  • Customizing the table column headers in the list of emails on hold.
  • Amending the font size.

 

In the list of emails on hold, the following HTML column heading tags, can be amended, removed, or the column order changed. This can be used to make these headings more familiar or descriptive for your end users:

  • From [digestfrom] – the external sender of the email.
  • Subject [digestsubject] – the subject of the email.
  • Date [digestdate] – the date the email was sent.
  • Reason [digestreasontext] – the reason the email was held by Mimecast. This could refer to the policy name configured to scan emails for spam content.
  • Release [digestreleaseurl] – Release emails to the recipient’s Inbox.
  • Block [digestblackurl] – Reject emails, and add the sender to the personal block list.
  • Allow [digestwhiteurl] – Release emails, and add the sender to the personal permit list.
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