Connect Application: Confirming Your Details

Document created by user.oxriBaJeN4 Employee on Oct 22, 2015Last modified by user.oxriBaJeN4 Employee on Jan 18, 2019
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Applies To...


This page applies to new clients connecting with Mimecast using the Connect Application. If you are not using the Connect Application, click here.




The first step in the Connect Application after you've logged on, is to confirm we have the correct account details for you. If any changes are required, you can let us know about these. We will change them, and contact you when we are ready for you to confirm them again.


The account details to be confirmed are:

  • The name of your company
  • Your primary email domain
  • Your platform (Office 365, On-premises, Hybrid or Hosted Exchange)
  • The Mimecast region where your account sits 



Confirming Your Account Details


Confirm Your DetailsTo confirm the details are correct:

  1. Check your account details are correct.
  2. Click the I confirm the details above are correct option.
  3. Click the Start button.


Once you have confirmed your account details, the Connect Application is displayed at the first step. A short tour is also displayed in a popup window. Whilst you can close this at any time, if this is the first time accessing the Connect Application, we recommend you spend a few moments familiarizing yourself with it.


Correcting Your Account Details


To correct one or more of the account details:

  1. Click the ico_edit.png icon to the right of the field to be changed. A text box is displayed below the field.
  2. Type the required changes in the text box.
  3. Repeat steps 1 and 2 for any other fields that need changing.
  4. Click the Send for Review button.


On receiving the changes, we will amend the account information. Once complete, we will be in touch for you to confirm our changes.