Accessing Mimecast with 2-Step Authentication

Document created by user.oxriBaJeN4 Employee on Feb 22, 2016Last modified by user.Yo2IBgvWqr on Apr 30, 2018
Version 14Show Document
  • View in full screen mode

If 2-Step Authentication is enabled, logging in to Mimecast requires an additional step. You'll enter your email address, choose between a Mimecast cloud or domain password, and enter your password as normal. However, once that is completed successfully, you'll be asked for a verification code.

 

Your IT department will decide how you receive this verification code, which can be via:

  • Email
  • SMS
  • 3rd Party Application (e.g. Google Authenticator). 

 

Email

 

If you're configured to receive the verification code via email, you'll see a screen like the one below once you have successfully entered your password:

 

Your email address is displayed on screen as the delivery destination. 

  1. Enter the Verification Code you received by email.
  2. Click on the Verify button.

 

SMS

 

Mobile Number Registered 


If you're configured to receive the verification code via SMS, and your mobile number is already registered, you will see a screen as below once you have successfully entered your password:

 

The last 2 digits of your cell phone number are displayed as the delivery destination.

  1. Enter the Verification Code you receive to your mobile.
  2. Click on the Verify button.

 

Mobile Number Not Registered

 

If you're configured to receive the verification code via SMS, and your mobile number is not yet registered, you can self-register during the 2-Step Authentication login process. You will see a screen as below after you have successfully entered your password:

 

Setting Up SMS

 

  1. Select your country code by clicking the down arrow next to the flag icon. The default value is taken from your browser's location.
  2. Enter your mobile number, with no leading zeroes.
  3. Click on the Next button. 
  4. Enter the Verification Code you receive to your mobile.
  5. Click on the Verify button.

 

3rd Party Application

 

If you're configured authentication via a 3rd party application, the next time you log in, you'll have to register your application. Registration is the process of linking the application on your cell phone with Mimecast so that the application generates verification codes we can use to verify your identity. 

 

To register the application:

  1. Download an authenticator application (e.g. Google Authenticator) from your app store.
    Ask your IT department for guidance if you're unsure.
  2. To display a six digit verification code, either:
    • Scan the QR Code displayed using the authenticator application.
    • Press the Enter key.
  3. Log in using your user ID and password.
  4. Click on the Next button.
  5. Enter the Verification Code.
  6. Click on the Log In button.

 

Keep your authenticator application on your phone as you'll need it each time you log in. If you can't log in, contact your IT department for assistance.

 

Lost / Stolen Devices

 

If the device you've used to set up an authenticator application with Mimecast is lost or stolen, contact your IT department as soon as possible. They'll be able to force a re-registration for you.

 

See Also...

 

3 people found this helpful

Attachments

    Outcomes