Mimecast Synchronization Engine (MSE) Troubleshooting

Document created by user.oxriBaJeN4 Employee on Apr 18, 2016Last modified by user.oxriBaJeN4 Employee on Jul 22, 2016
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This page details some of the issues users may find when using the Mimecast Synchronization Engine (MSE), together with the cause and reolution


Q: What does a "Failed to execute main procedure" error in the ADR task log mean?


Applies To: Mimecast Synchronization Engine and later

Cause: The directory tab is incorrectly configured for your environment on the Mimecast Synchronization Engine Site Configuration Application | Accounts tab,

Resolution: Review your configuration. Check you have specified the correct directory type set for your environment. If you have an On Premise Active Directory, select "Microsoft Active Directory", if you are using Office 365, select "Microsoft Office 365 Directory". More details can be found at the Enable Active Directory Sync using the Mimecast Synchronization Engine page.