Mimecast Personal Portal v3: Log in Issues

Document created by user.3AEuBDGmbb Expert on Jul 1, 2016Last modified by user.oxriBaJeN4 on Aug 24, 2016
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Use the guidelines below to troubleshoot log in issues with Mimecast Personal Portal v3.

 

Applies To

 

  • End users of Mimecast Personal Portal v3

 

Log In Issues

 

If you experience issues when logging in to Mimecast Personal Portal, they may be related to your credentials or your Web Browser's compatability.

 

User Credentials

 

You can log in to Mimecast Personal Portal v3 using either your network password, or a Mimecast Cloud password (depending on what has been configured by your Administrator). Your organization may also enable Two-Step Authentication, which requires a secure token to log in.

 

If you are unable to log in, it could be due to one of the following reasons:

  • A problem with your organization's internal directory server.
  • Not having a Cloud password. This can either be created by the Administrator, or they may enable you access to set it for yourself.
  • You don't have the correct permission assigned to your account.
  • An issue with your security identity provider, if you're using SAML Single Sign-On Authentication.

 

Web Browser Compatibility

 

For more information on web browser support, read the Browser Support Matrix page.

 

Escalating

 

If you're still experiencing issues, forward on the following information to your Administrator who can investigate the issue, or log a call with Mimecast Support.

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