Microsoft for Outlook: Monitoring Sent Items

Document created by user.oxriBaJeN4 Employee on Apr 6, 2017
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This guide describes how end users can retrieve information relating a message's delivery. This enables them to confirm a message has been successfully delivered.

 

Applies To...

 

  • End users of Mimecast for Outlook 7.2 or later

 

Walkthrough

 

To identify the delivery status of a message:

  1. Open your Mimecast for Outlook application.
  2. Click on your Online Sent Items folder.
  3. Click on a message. The message is displayed.
  4. Click on the Delivery Receipts Status drop down.

    Delivery Receipt Status drop down
    The drop down displays delivery information for each of the message's recipients. This can be accessed by one of the icons mentioned below:

    Delivery Information for Sent Items

    IconDescription
    Delivery Status More IconClick on this icon to displays the delivery receipt status for the recipient. Click on the OK button to close the dialog.
    Delivery Receipt Status
    Delivery Status OK Icon

    This icon indicates the message has been successfully delivered to the recipient's mail server. You can hover over the icon to display additional information (e.g. delivery method).

    This does not guarantee delivery to the user. It only indicates that the message has been accepted by their mail server.

 

See Also...

 

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