This guide describes how to forward or print messages from the supervision application if the reviewers or escalation queue is configured to allow this.
Depending on the width of the application window, the icons mentioned below may not be immediately available. On smaller screens (e.g. tablets) the icons are hidden initially, but can be displayed:
- Click on the icon in the message's toolbar. The hidden functions are displayed.
- Click on the required function.
- Click on a message to forward it.
- Select the to the left of the messages to be forwarded.
- Enter the required Recipients.
- Add any Text to accompany the message.
- Click on the Send button.
Printing a Message
You cannot print multiple messages, or print messages from a review queue.
To print a message from an escalation queue:
- Click on the message in the list.
- Set the required print properties.
- Click on the Print button.