Message Center: Accepted Messages

Document created by user.m8lcBwVNwY Expert on Nov 19, 2018Last modified by user.oxriBaJeN4 on Nov 29, 2018
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Accepted MessagesThe Accepted Messages queue in the Message Center, allows administrators to review recently sent and received messages that are awaiting indexing. Once indexing is complete, messages are moved to the Mimecast Archive. Before being archived, administrators can access the metadata and SMTP transmission information, which is useful for troubleshooting message delivery.

 

Additionally, the queue allows administrators to:

  • Compare sender and recipient message views side by side.
  • Forward up to 50 messages to a specified recipient.
  • Permit or block message delivery for the recipient.
  • Report messages as spam, malware, or phishing.
  • Export message data.

 

Accessing Accepted Messages

 

To access Accepted Messages:

  1. Log on to the Administration Console.
  2. Select the Administration menu item.
  3. Select the Message Center | Accepted Messages menu item. All accepted messages are displayed.

 

Viewing Message Details

 

Click on a message to access detailed information in the Message Details popout panel. This allows you to:

  • Access metadata and SMTP transmission information.
  • Compare sender and recipient message views side by side.
  • Permit or block message delivery for the recipient.
  • Report messages as spam, malware, or phishing.
  • Release held messages upon investigation.

 

View the Message Center: Managing Message Details page for further details.

 

Refining Search Results 

 

Search ResultsTo search for specific messages and refine the results: 

  1. Click on the All pull down menu.
  2. Select from one of the following options:
    • From -  Searches by the From email header information.
    • To - Searches by the To email header information.
    • Subject - Searches by the message subject.
    • IP Address - Searches by the message's IP address.
  3. Enter any known message details in the Search field.
  4. Click on the Search icon button to display the refined results.

 

Forwarding Messages

 

If your logon has the necessary content view permissions, you can forward single or multiple messages to one or more recipients. To do so:

  1. Check the boxes of the message/s you wish to forward.
    Up to 50 messages can be selected and forwarded at a time.
  2. Click on the Forward button. A sliding panel displays.
  3. Enter the recipient's email address in the To field.
    Multiple email addresses can be added separated by a semicolon.
  4. Forward MessagesOptionally:
    1. Click on the Show Cc, Bcc link to add additional recipients.
    2. Change the Subject.
    3. Click on the Trashcan Icon to remove any attachments.
    4. Click on the Choose File button to add an attachment.
  5. Click on the Forward button. A confirmation message displays.

 

Reporting Messages

 

Reporting MessagesYou can report messages in either the accepted message listing, or an individual message details pop out panel.

 

To report a message from the accepted message listing:

  1. Click on the Menu icon icon in the far right corner of the message.
  2. Select to report as:
    • Spam
    • Malware
    • Phishing
  3. Enter your comment / reason into the popup box displayed.
  4. Click on the Report button. The message is submitted to Mimecast for spam analysis.

 

To report a message as spam, malware, or phishing from the message details pop out panel:

  1. Click on the Report button.
  2. Selecting the appropriate option.

 

Customizing the Views

 

You can customize the view of the search results page and apply filters to display only the message details that are most relevant. View the Message Center: Customizing Message Views page for further information.

 

Exporting Messages

 

You can export your search results to a downloadable file. View the Message Center: Exporting Messages page for details.

 

See Also...

 

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