Supervision Dashboard

Document created by user.AndtBm6kql Employee on May 10, 2019Last modified by user.oxriBaJeN4 on Jun 14, 2019
Version 6Show Document
  • View in full screen mode

This page demonstrates how the Supervision Dashboard monitors all supervision activity. To access the Supervision dashboard:

  1. Log into the Administration Console.
  2. Click on the Administration menu item.
  3. Select Archiving | Supervision.
  4. On the dashboard, Overview is the first tab which will display queues with analytics.

Supervision Dashboard

Review Queues and Escalation Queues

 

Review Queues contain messages that are awaiting review. Escalation Queues contain reviewed messages that have been escalated to a senior/escalation manager to decide on their final status. The Message Status table provides extensive information that expands on messages being held in the escalation queue.

Green – 0%-49% Good

Orange – 50%-84% Warning

Red – 85%-100% Critical

 

At the bottom of this box, the totals of the headings are summarized. The Top Reviewers Performance table shows high performers who have processed a certain amount of emails. At the bottom of this table will be a summarized total of the data above.

 

See Also...

 

Attachments

    Outcomes